Food is lovely. Cocktails are well priced and presented. But service really let it down. We were seated next to the kitchen. We were served our mains and were missing a culterly set so intern requested a set just for the waitress to disappear. We then spent the next 5 minutes trying to get the attention of the waiters and waitresses at the Service area who where to busy playing tic tac toe and talking. Then This happened again when we were served hot desserts at the time . Again asked for culterly, but for all 6 of us to be looking around calling waiters and waitresses for the next 10 minutes trying to get a hold of the mass amount of staff stood talking. Service charge of 12.5% = £27 This Really rubbed it in . I'd expect a service charge from a restaurant with a personal waiter. Not this As it was a birthday we did not want to kick up a fuss and ruin the occasion. I do not normally post reviews like this but thought this restaurant needs to sort it out before more reviews like this appear. as it has lovely food.