Janea Nails & Beauty

Had been coming here for years and loved the place so I put 200 pounds behind the counter for my treatments for the month. It was my first time at the new location and I had the worst time and don't want to return. The staff are well aware I am allergic to all nail treatment and take anti histamines to make sure I can use them. I am especially allergic to tips and the glue etc. I specifically asked for gel pot because of this and when I arrived even though my other nails were all fully gel the lady tried to put a tip on me, argued that it wasn't on the notes (when I checked after it was) and then said it's fine and proceeded to do it correctly. This is just pure laziness. She made me feel so uncomfortable during my whole appointment and I never want to come back again. It's not worth giving myself an allergic reaction for this kind of service so I asked for a refund for the 130 I hadn't spent yet. I kept the poor service quiet as I didn't want to make a fuss and now they're saying I have to send pics to prove for a refund???? Making me jump hoops to get one. Attached is a pic of the lack of effort the lady put into my nails as shown with my thumbs which are two completely different sizes. Used to be amazing now I wouldn't recommend to anyone. Give me my refund..

Unfortunately I had a bad experience at Janea nails yesterday. I came early was in a great mood and pre booked my nail biab removal and new set of gels. When I arrived I didn't feel very welcomed and when I asked if I could have an extension for a nail that had broken (which I have regularly asked for at nail salons no problem) my technician said "she didn't have time" which I found very odd as I have pre booked my time with her in advance and even arrived 5 minutes earlier. She was reluctant to add an extension making my nails odd- she then spent 1.45hr doing not a great job at removing my BIAB. I wanted natural looking gel nails and the pink colour looked very unnatural on my skin tone I voiced my concern as soon as she did one nail and she reassured me the colour would change after filling. It didn't. I said I didn't like the colour and she said I should have said something earlier. I ended up leaving with only 9 nails semi done in an awful pink colour, the one I needed the extension left bare after nearly 2 hours. So disappointing and it really bought me down when as a regular nail client getting my nails done normally is such a lovely experience. I still paid and left with my nails unfinished. I had to pay for them to be removed somewhere else. I won't be going to Janea nails again.

Clean place but the vibe was strange Asked an opinion on what I should get and staff were quite rude not recommending much and basically made me feel like an idiot for not knowing what BIAB was (chapel walks) Went to the king street one and again staff were giving me weird looks and the general energy was off They’re ok for nails not amazing but need to work on their customer service Also really picky about time and criticised me for booking the wrong treatment online ? Paying to get my nails done not to be looked at like I’m annoying booking the wrong time and asking for advice lol it was a blonde girl at chapel walks (not the one with glasses she was lovely) Be nice to your clients! It makes a world of a difference If you hired nice staff it would really make the place appealing

I came in here for gel extensions. The standard of finish was ok but not perfect. However, given the price point I was expecting a better finish. The customer service is good and they didn’t use any electric tools on my nails which was great but the work itself could be better if the prices are going to compete with other better nail salons.

Amazing experience! I booked last minute after getting my nails done elsewhere in the morning and them being awful and needing fixing. Janea booked me in, fixed my nails and were lovely throughout. I felt so comfortable, they kept checking that the length and design were what I wanted. Fantastic all round. Will be coming back!