Castle Dry Cleaners

Very helpful gentleman, helped me greatly with my issue.

Although my coat was damaged a bit little and one staff is not friendly, manager Steve help me solve and repair it, he is very nice, now my coat looks like new without any problem, so I still recommend this shop.

Excellent, quick and professional service. Travelled from Hexham to use them

Really disappointed in the service I received. Took an overcoat and 3 nearly new suit jackets in to be dry cleaned this week. The jackets had only been worn once each. When collected them all 4 items were crammed into one bag creased not pressed and looked like they had a white discolored sheen on them ....like worn out. They look alot worse than when I took them in and I was getting them cleaned for an event in London which they are now totally unsuitable for. As I said really disappointed and I definitely would not recommend Castle cleaners if you value your clothes.

DO NOT TOUCH THIS SHOP. We put an expensive jacket to be dry cleaned for first time and when we got it back, it was totally damaged. There were marks all over the jacket, a lot of colour variations everywhere especially on the sleeves, the colour was much lighter than before. We took the jacket back and were told this is a cotton jacket and the colour would change. This was not what we were told when we originally put the jacket in for cleaning. Had the lady informed us that the jacket would change in colour, we would have refrained from using this service. The lady said I can try again but it will go even lighter - not what we wanted. She said you can complain to the jacket manufacturer or come back at the weekend and speak to Mr Spooner the owner. We asked for a phone number and email address to take this matter further given that we are very busy people. We did not get this and have not had a chance to get back to the shop to speak with Mr Spooner yet so have attached our photos in the meantime.