Hays Travel Newcastle

Great service as usual sue went out of her way to get us the perfect holiday and accommodate everything I needed as usual

We have booked a family holiday for August, all with the help of Sara. From walking into the Newcastle branch and sitting down Sara knew what we wanted and did her upmost best to fulfil our wishes. We came out the shop buzzing she certainly got us in the holiday mood. Looking forward to our Majorca holiday. Thank you Sara. 🛩️🏖️

The staff here were lovely and fruendly It was clean and tidy also. Sharnie was very helpful polite and friendly. I wasn't in long as with Sharnie help I soon found what I was looking for. Hays is at the top end of Northumberland Street, near hats metro station, it is also near monument and St James metro just a little walk from both. It is also not far from good local bus service. I have already recommended to family and friends. Would I come here again when I'm looking for holidays, yes I would as I quickly found what I was looking for thanx to the helpful staff, happy customer. I have used Northshields before and found them just as helpful thanx hays travel 😊 x

Worst customer service. Lack of communication and service and escalated a situation which didn't need to happen leading to me losing almost twice the amount of money I should've done. Also, being told on the phone it's not their issue instead of sympathising and offering alternatives. No help at all, just cheeky.

So weird, their policy is not to give a flight booking by quote over the phone, you have to actually go into their office. How behind the times are they?!?