Moorview Vets

We changed vets due to a move and our American Cocker is only young and she has so many issues with her ears. I have to say this vets was not phased by this at all. So very caring and determined to save her ear. Thank you all so very much, from the great reception team to the caring vets. We have been to 2 of your practices and both are excellent.

At first I was petrified that my cat had cancer after doing a DIY self research into lumps. I didn't know what was MORE terrible IE going to my dentist or the vets. But they were awesome.

Gosforth practice is down to 2 days a week now. With no end in sight I'm concerned about getting an appointment when it suits me. And don't want to have go out my area if I need a semi urgent appointment The 2 days don't seem to be the same and even the days that they are open sometimes they shut early Is it going to close?????

Took my dog for an eye ulcer, was administered medication. At the follow up appointment went to pay and was advised no payment was needed. So left. Another appointment was made for the following week. The afternoon before the we realized we had conflicting appointments and needed to cancel. I rang the Backworth practice and put in the que. I was 2nd in the que for 87 mins. I rang the Cramlington practice and was told they cannot change appointments as it’s not their branch. That I could call backworth at 7:30 as that’s when they open. Rang the following morning as was on hold, again 2nd in the que from 7:37 till 8:47! I then receives a call 3 weeks after the follow up appointment asking for payment. Yet was told no payment was needed. I questioned this, reception lady advised as it wasn’t her that we spoke to we would have to pay! They are so money driven, no customer service, no apology for the lack of communication. I was told they have a high sickness in receptionists at the moment and it’s not their fault! Very helpful! Safe to say I will now be moving to a family ran vets rather than a money making chain!

Unreliable, untrustworthy and dishonest. They're only really for the money. Taken out a recommended direct debit plan for my dog but have not received any treatment yet, plenty of emails to say they had done it however verbal information. No doubt this feedback will be removed yet again as they only like good feedback.