Arnold Clark Car & Van Rental, Newcastle South

We dealt with David Telford and from the start it was a deplorable experience…he changed the name on finance agreement to what he thought it should be? He then put the log book in a name he thought should be? Not the correct details we told him!! Not what we advised on the finance or the name for log book! Log book came and was in the wrong name! We needed to visit the show room 4 times to rectify the issue…after around a month still no log book my wife spoke to Sarg 14/6/24 who promised admin would speak to us by the 17/6/24 however he was very argumentative and spoke to my wife in a very disrespectful manner…he told me admin would contact us back on the 17/6/24 and still no contact…I rang up on the 17/6/24 and spoke to a William Phillips who then said well people tell us wrong details to get finance…we didn’t we told David the correct details but he changed them (I’m confused to why and still don’t understand why but we have all the emails we sent showing the correct details) at this stage I was irate this guy was saying to me and my wife where fraudulent(implying we were dishonest like drug dealers) not respectful people who have worked and paid taxes for 35 years…given wrong details as that what people does!!!this guy William after asking to speak to a manager explaining no manager was available as he had a queue at his door( confusing as why would he have a que at the door if they were a 5 star service..only would have a que at the door if there were complaints) then to be put on hold again to be then told the manager on holiday…but there was 3 other managers…I asked to speak to one of them but he said they were not available just goading me to eventually lose capacity and control as of my behaviour just literally goading and taken the absolute …. out of me!!! this William and Sara a disgrace can’t help customers other than goad them to lose control…absolute shambolic from start to finish…I’ve bought cars for 35 years and never experienced anything like this deplorable…after we got the car we also noticed loads of scratches after the weather was at the car clearly they valeted with some black polish to hide such scratches please stay away from Arnold Clark at Birtley …William on the phone was of no help and to be honest as of 51 yrs experience a typical moron how thinks he can talk to people without any respect and righteous telling me he would wait for me until 20.00 hrs well after his 19.00hrs finishing time…if I want to pay a visit to the showroom to see him

A very good car. And incredibly good service: I had forgotten my iPhone in the branch where we had returned the car and an employee brought it fast to the ship with which we would leave the country. A 40 minutes drive!! And I was not allowed to pay for this fantastic service. Thank you, thank you so much!

Fantastic service. Huge thanks to William Phillips at the rental department. Very helpful and speedy efficient service given and drove away within 20 minutes of arriving at the branch. Van was spotless. …

I recently rented a vehicle from Arnold Clark Car & Van Rental for my driving test, and I must say it was a positive experience from start to finish, especially thanks to Mo. …