Having been unable to reply to Jan Doughty on the google review, I wish to comment as one of the partners at Barratts Solicitors. I wanted to express our disappointment that you felt our service did not meet our usual high standards when John Measures handled your case. John left the business several years ago and we have been in touch about your case but cannot comment further for confidentiality reasons.Our client service is extremely important to us and we are pleased to note that independant legal reviews (Legal 500 and Chambers) continue to rank the firm as top in the Midlands with only specialist senior lawyers handling Personal Injury and Clinical Negligence cases.