Boots Opticians Nottingham - Victoria Centre (in Boots)

From a poor experience 3 years ago, I was hoping my faith in Boots Opticians in Victoria Centre Nottingham would be restored. The pre-eye test, the eye test and the purchase of several new glasses & sunglasses went OK, but about a week later with the new glasses I start getting headaches and a fuzziness in the right eye. To be fair I was given a full refund no questions asked. Did I want another eye test? Nope. Went to Specsavers and the eye test showed I actually didn't really need to change. Boots sold me a prescription and glasses I didn't really need. In the end I did get new glasses from Specsavers only because the frames on my then current glasses were knackered.

Kayleigh is a true merit to the Nottingham options team. She was professional and friendly to me and my mum. Her service went above and beyond. She noticed I was wearing a loughborough uni hoodie and asked me about uni, and mentioned she lived in loughborough too which made me feel welcomed. Not only that, but I mentioned that I wanted to become a pilot, and she went above and beyond giving me personal advice and guidance, encouraging me to follow my passion. She revealed that her husband is a pilot which is a crazy coincidence, telling me that becoming one is such an amazing thing to do and I shouldn’t give up. I can’t thank Kayleigh enough. I’ll remember her level service for a long time. Thanks to Kayleigh’s encouragement I’ll be doing pilot training. Her act of kindness will have an impact on my life forever. She’s a true Gem, not only to boots, but to the local community. Thank you so much Kayleigh. You are truly incredible.

The staff are nice but the organisation of this place is abysmal. I've visited several times and never had a smooth experience. They have lost my glasses, ordered the wrong pair, kept me sat in thier waiting area for over 40 minutes, said my glasses had arrived and then were unable to find them. Nobody seems to know what or where anything is, its the blind leading the blind, which isn't reassuring for an opticians. Its a place I sit and become aware I'm dying.

I needed new pair of glasses and Mohammed served me. He was very polite and I was very impressed with the way he dealt with my query. He made my day. Fantastic service from boots.

Was promised a call when glasses are in to try. No call back and lines always busy. Needed them to go on holiday and times running out.