I called Reed Nottingham to start to look for some temporary support. My call was taken by John Ryan. It turned out that I was through to the wrong department, engineering instead of social care, and as it happened through to the wrong regional office too. Instead of telling me that and hanging up, John could not have been more helpful. he listened to my requirements, asked pertinent questions and then told me exactly what he was going to do to help despite me calling the incorrect number. Effortlessly polite, he ended the call and then after a few minutes, called back to explain to whom he had spoken, who would be in contact and what should happen next. All in all thoroughly unexpected but lovely interaction that has given me a superb first impression of this company. Thank you John Ryan.