Up & Running

Visited the new store a couple of months ago for the first time seeking some new running shoes to replace my old New Balance ones. In store I spoke to Rob and he suggested trying a few different makes although all the same Support Shoe. Over the following hour or so (using the treadmill and foot analysis) we narrowed the choice down to two pairs, one being Asics GT2000 and the other New Balance 860v13's. I decided to go with what I was used to, although it as to be said there was little to choose between them. Great knowledge of the products on offer shown by Rob (many thanks) and decent variety of stock in store. Would definitely recommend a visit and will doubtless be making another myself too.

An amazing shop with so much choice! Nothing is ever to much trouble and the staff are so helpful and knowledgeable. I have got a few pairs from here and wont be going anywhere else in future. I would recommend this place to any runner of any level. (Ps harry was amazing)

It’s not usual to experience high quality customer service these days, but Up & Running truly go the extra mile. Harry who served me was very helpful in finding the right shoe, personalised to my movement, physicality, comfort and tastes. I was supported with a free assessment on the treadmill for Harry to analyse my running with a detailed knowledge and straightforward explanations to guide me. Up & Running were more than happy to give me their time and answer all questions that extended beyond the running itself to walking, care, strengthening and conditioning. I was able to test numerous shoes without feeling rushed that allowed me to ensure an informed decision could be made. It was enlightening to hear the ergonomic designs behind shoes and how these may best suit you. I would highly recommend to anyone who’s been running for years or who wants to pick it up.

One of the best in store shopping experiences I've ever had. I was served by Harry in the Nottingham store. Despite being only 2 staff in store, I was promptly asked if I needed any help and stated what I was looking for. Harry quickly got me onto the treadmill and showed me the video of my running technique. He talked through how the trainers I currently had were suitable for my running style, but if I was interested I could look at some alternatives. He brought out 4 different shoes and I was able to try them all. I eventually decided on one pair, and completed the purchase. At no point did I feel pressured to buy, and I was super impressed by the knowledge and speed of service. When I need a new pair, I'll definitely be returning here!

Wow, 40 minutes in this place single handedly reignited my passion to get back into running. Yes, the running shoes are more expensive than in other generic sports shops but you know they’re invested in making sure you don’t get injured and that you can exercise intelligently. I had been putting off going to a running specialist for years and I have all sorts of issues with my knees and ankles etc. Big shout out to Sally Ann who was amazing, helping me with a gait analysis for well over half an hour.