Humphris Oxford Crash Repair Centre

Had crash job done through insurance, front fender damage, front bumper scuffs/damage, rear bumper bent and damage plus rear fender damage and rear alloy scratches plus indicator falling off nearly. Handel really helpful when first took photos and when I phoned. Booking date was while away, but fix time once handed over was not too bad. Josh did a brilliant job with the car and colleagues, and was helpful when visited to check progress. Really happy with way my car looks Josh answered questions I had about paint, and Nick was also really nice when handing back my car. Paint matches amazing and was pearlescent white so super hard to match! Even bumper matches well which is always off on Nissan GTR’s for example. All paint guaranteed and chance to go back if needed. Had to take back briefly as Bumper slightly miss aligned. Josh was brilliant responded to e-mail very quickly, and re alighted Bumper with no fuss.

Humphris were the appointed repairer after someone else reversed into the front of my car, a two year old Golf. I had to visit for an estimate, and then was booked in for some 4 or 5 weeks later. The repair itself took just over a week, and was basically fine. The paintwork however was not very smooth and you could see some lumpy imperfections in the finish. After using the car for a week or two, I noticed that when I got out the headlight washer jet was sometimes left sticking out from the bumper. I called Humphris to discuss this, and they were initially very reluctant and disinterested. They even went to the extent of saying they did not remove the bumper in order to repair it and repaint it which then made me wonder why the bill was almost £1,000 (to the insurance company) for a simple fill and respray. They invited me back and then said that some clips on the side of the jet "had been broken" but essentially did not admit that they had not checked this when replacing the bumper. They asked me to return a week or so later to have those clips fitted. A couple of months on and the car has been for its second service. I am now told that there is a leak from the headlight washer jet on the same side. I cannot possibly believe that this is just coincidence on such a new car. As this will not be covered under the car warranty, VW want to £253 to replace the faulty part, but it should either have been reconnected correctly by Humphris when they did the repair, or identified as part of the estimate as something that they should have repaired and therefore charged for. Either way, they are denying any responsibility for this huge coincidence and I will now be out of pocket to repair damage that should have been covered under the insurance claim due to Humphris. Whilst I did not interact with any of the technicians, the manager here is a pretty dour faced individual who does not smile and has no concept of customer service. As someone else has written in a review here, if you have any self-respect, find yourself another repair centre. It may not be much better, but at least you wouldn't be actively supporting poor service and a lack of responsibility.

Had a minor crash a few weeks ago & chose Humpjris to repair my Nissan Duchess through my insurance company due to location & previous review searches. Not only were they all incredibly kind during the initial arranging the kind, the rapport and customer service skills from these guys were impressive, light hearted and professional every step of the way. My ‘Duchess’ looks brand new again & they even entertained my ‘female’ questions about the car upon leaving without making me feel silly or uncomfortable. I wouldn’t like to use them again purely for the fact that I don’t want to be in another car accident! But as far as recommendations go I highly recommend Hunphris and their team of absolute legends. :)

Handel and the team at Humphris were amazing! My insurance company were utterly useless but Handel happily coordinated with me directly and buffered me from a lot of the nonsense to make the process as easy as possible. I couldn't be more grateful for their support and assistance. I would have no hesitations in dealing with them again in future. Thanks again for all your help!

Amazing service from the team at Humphris especially Handel who was so helpful throughout the process after going through my car insurance claim. He called to bring my car in earlier than the original date of fixing and again had the car back to me earlier than the anticipated completion date. The work that was done was perfect