The Individual Funeral Company

Lucy was everything you would want from a funeral director; incredibly responsive to emails, exceptionally comprehensive and thorough in her replies, all the while being very sensitive. on the day lucy and her team were calm, presentable and gave clear guidance and instructions. i have absolute trust and confidence in lucy and her team and would have no qualms in recommending the independent funeral company.

Lucy was nothing short of fantastic during a very difficult time, very responsive to queries and above all else, her honesty and empathy shone through. as a family we felt that our loved one was in very safe hands from the minute they arrived at our home.

I was really very pleased with the individual funeral company. they came recommended to me as not only providing an individual service but a very unique one. suffice to say that lucy and her team are quite a bit removed from what is perhaps the popular concept of a funeral director, and i mean that in a very good way! one of the most important aspects was the immediate response to any questions i had regarding my wife's funeral. a reply to a query was almost instantaneous. and the actual act of burial at a natural burial site was exemplary in every way. thank you.

Lucy and her team did a superb job of organising my mother's funeral - we can't recommend them highly enough. mum met lucy before she died, and knew instantly she was the right person to do it. the service and burial proved a perfect tribute to her, and were exactly what she'd imagined. lucy brought great seriousness, sensitivity and genuine empathy to the work; it was clear she really cared about the family and fulfilling mum's wishes. her help with decision making was always thorough, detailed and fair, whether in person or by email, and she made a real effort to help us explore the practicalities of quite a range of different plans. she was always responsive. her knowledge of local suppliers and service providers was excellent, as was her ability to organise them. we felt throughout the process, and in particular on the days of the funeral and burial, that we were in thoroughly safe hands.

Lucy was so supportive, kind and compassionate throughout. she was always there to answer any questions i had - particularly important as someone who hadn’t been through the process before. the funeral itself was the most beautiful celebration of my beloved dad’s life in a the most stunning natural burial site. perfectly fitting in every way, with a bespoke coffin design tailored to him and a lovely service given by a local friendly vicar. the flowers were also stunning. the local companies lucy recommended were there every step of the way, and together they all made a difficult time just that little bit easier. thank you lucy, i am so glad to have had you arrange everything. my family and i felt in safe hands from the very start - nothing short of fantastic. highly recommend!