Amazing experience - my hair was done by Rou, she first had an "id-hair session with me" where she asked about my general hair care routine, lifestyle and what style I was hoping to have. She booked me the day after for a long appointment and managed to achieve the color and shine I was hoping for! She explained me every step of the processes and suggested tips and tricks for my hair care routine :) she also put together a care kit that I asked for to best look after the color. One of the best hair appointments if not the best one, I have had so far :) I was given coffee, drinks and good conversation during the appointment - very welcoming