Fraser Hart

I popped into the store during my lunchtime after being told by my husband to get a new wedding ring. I was helped by Lou and Susan who could not have been more helpful. I described what sort of ring I was looking for and they both went out of their way to find samples and even suggested alternatives. They were very friendly and professional with no sales pressure at all - which makes a refreshing change. I have been a customer there before and will certainly be again in the future. I cannot wait until my new arrives so that I can take another look around the store. Well done ladies, you made my day .

We visited the store today to ask if they were able to offer a service to untangle a chain. The lady(think she was called Dionne) advised that although they didn't offer this service it could be sent away but offered to give it a go herself and would contact us to let us know if she was successful. Within an hour of leaving the chain with her she called to say she had untangled it. To offer to help when officially they didn't do the service, is going above and beyond. And to add to it we weren't charged a penny. So impressed with the service. Well done Dionne, you made a girl very happy today :)

My mum and I popped in last Saturday and treated ourselves each to a watch. The level of service from Susan and Lou was exemplary. They made us both feel like a million dollars, it was a fun and happy morning and I can’t thank them enough for their service, help and lovely company. Keep up the fabulous work ladies and we will see you again soon!

Absolutely love my purchase ❤️ highly recommended make a wish bracelet, that meant something to me, amazing kind and friendly and welcoming service, lovely team fantastic customer service in plymouth 😀