TUI Holiday Store

We’ve been using tui since 2019 when we lost are holiday when thomas cook went bust, and as a disabled wheelchair person it was worrying going to a new travel agent, but livia put are mind to rest and pulled out all the stops and made sure there was no problems from bristol airport to the boarding with the amulift on the plane and also sorted out when we landed at are destination. since then we’ve had 3 more holiday. we are now dealing with hannah in the tui plymouth store, she is a wealth of knowledge and there is no rushing thing, she goes at your speed to make sure you have the holiday you want at the right price and now we are on the system it’s easy to cross reference thing from you previous holidays to you new holiday. we are off to turkey in september ‘23 and just booked sharm for may/june ‘24. if you are disable or wheelchair bound give tui a go, i personally give the plymouth store 5* thanks guys.

I had no problem booking the holiday i wanted and the issue i had on the app was overcome. cheneice was very helpful and gave me extra information to aid my planning. highly recommended. written on behalf of carolyn jones

We were due to go on usa cruise on 9th july but sadly due to circumstances tui had to cancel this. we went into the shop at 9 am to see if we could get something else, having booked 2 weeks off work we didn't want to stay at home. we were helped by an amazing lady called hannah. we were there for 2.5 hours whilst she tried to get the money swapped over and booking another cruise. because we initially booked online it was a little harder. anyway, conclusion, hannah helped us to get a week away and did most of the paperwork there and then. we feel she went above and beyond. thank you hannah 😊

Rang to see if they were open today. a lovely lady called michelle ( chellie) booked me an appointment for the same day. after going into tui for the first time ever it was an absolute delight. michelle was so friendly and professional made us feel at ease the whole time service was definitely 10/10 couldn't fault anything. we booked up straight away and left very very happy! nothing was to much trouble. thank you for making our booking so easy with yourselves. highly recommended. 😁

To begin with me and my mrs wanted a nice holiday and had no idea on what to go about doing it. we booked through tui and had an appointment with mallory. her customer service skills are excellent she is very helpful and full of knowledge to help make your holiday perfect. she made our first holiday an amazing one!! we have recently been back into tui and requested an appointment with mallory to book our next holiday/honeymoon. which is happening. 😁. and after that holiday we will be going to rebook with mallory again. keep up the excellent work mallory. 🙂