APPLIANCE BROTHER'S

After reading the positive reviews I booked a washing machine repair on 5 July 2026 and paid the £20 fee to secure the visit. Steve did not turn up to the scheduled appointment on 9 July 2026. I rang to be informed the appointment had been cancelled due to birth of child which I accepted as a legitimate reason. As leave would be taken I was told I’d receive a refund on the £20. Contacted company via email on 20 July 2026 as still awaiting refund. Received phone call asking for bank details to facilitate bank transfer, which I complied with via both text and email. Received an email on 27 July 2026 stating refund on way and would take 3-5 business days. Today 7 August I am still awaiting refund despite leaving messages via phone and email. Update I received a call 10/8/26 with sincere apologies and explanation that they system had undergone a software update and would automatically process refunds making it more effective a streamlined. The refund has occurred and I accept the apology and recognise the importance of reviews on small businesses hence this update and rating change.

Came and fixed our washing machine. Quick response, had the parts needed without having to wait, highly recomend. Good price too.

I was so impressed with the service provided. He was very efficient and thorough. Located the issue and fixed it straight away. Was in and out in 25 minutes, and I’d only booked that day. Will definitely be using them again if I have any …

Steve was very friendly and professional and had our dishwasher back up and working in no time (jammed power button, leaking and door stuck), will absolutely recommend to anyone. Will indeed be sharing his details to all my family and friends in Sheffield. Thanks again Steve!