Average. The positives are that the decor is lovely and the choice of products were nice. What takes the shine off are the not very warm or welcoming staff, my therapist didn't introduce herself and the girl the took my payment didn't do anything to keep my business after being disappointed about the offer. The taster facial was nice, however my neck and chest wasn't touched. When the therapist began the facial no gentle intro was used and the hot pads straight onto my eyes was a bit harsh. There is such a noise coming from upstairs it's hard to relax. The eyebrow waxing was ok, as in her technique but the result was not fab, I had to ask for the shape to be put in on the top. The therapist did try to explain that they were difficult to get out but I know I will be able to get them out, which isn't the point really. Lastly the offer 'ABC' isn't the same as it is on the website which is disappointing. So I just paid for what I had and probably won't go back. I may be a tough customer having been a therapist for years but the experience didn't wow me.