mydentist, Shiregreen Lane, Sheffield

Had a really bad experience with this practice. There have been several things over the years. I once said to one of their dentists that I've kind of lost my faith in dentists after recommendations they suggested turned out to not be needed. More recently, they broke my bridge recklessly by trying to get it out with a drill. Then they supplied badly fitting dentures x 4. So much so, after no alternatives were suggested, I just gave up and made do. I have definitely lost faith in this practice. I went in with a full set of teeth, albeit some on a bridge, and now I have six missing. The problem is that dentists are hard to find on the NHS. I had some private work done when I gave up on their NHS pallets, and these were as bad. I definitely wouldn't pay for private work here. If you have money and can afford to pay. Shop around. If you're NHS, you can't. I appreciate that many people have had good treatment, but I haven't. The best way to judge a company is how they react to bad service and how they remedy any issues. I've complained and will edit this review after I have a decision from them. Turnaround time for complaints is 12 months, so there must be a backlog. To the Practice, if you need to find my details, my real name is M Ellis. Update. Complaints are not dealt with in a professional way. When logging an issue. Management staff and Patient Support just parrot what the person you are complaining about says and then close the complaint down. There's no investigation, no impartiality or consideration of the patient.

Although I have Positve experience with my dentist on London Road, I have a very negative experience with my dentist in Burngreave and Shiregreen. 6At both dentist when I have tried to get private work done on a pay monthly scheme I have been denied the opportunity. I was given the impression that both dentist did not trust I would pay up even though I have a very good credit score and don't have problems getting credit from any where else. Also when I visited shiregreen for a private consultation they offered people who came in before me a drink and people who came in after me a drink but they never offered me one I got the distinct feeling that I was not welcome there.When they took over the dental surgery I used to attend in Burngreave I found myself and my kids suddenly without a dentist,no more appointments came through for us. Recently my dentist on London Road who is absolutely fantastic sent me to shiregreen branch for treatment but I found I could not attend as due to past experience I don't trust them to put the best effort and Care into my teeth.

Adi the hygienist was amazing with my son, he took time to explain the importance of brushing his teeth twice a day and explained in detail every step of the procedure. Knowing my son was a bit nervous he kept checking in with him to see if he was OK. He made my son feel at ease by taking the time to have an interest in school ect and making light jokes. When we left my son also commented on how much he liked Adi. Just wanted to leave a review so hopefully Adi sees the review and knows what an amazing dental experience he gave my son. Can't thank you enough Adi.

Had tooth surgery appointment with Dr Aabed and can't thank them enough. It wasn't a straight forward procedure, everything was clearly explained as the anesthetic kicked in and it was over in seconds. I arrived way too early as I misjudged Sat am traffic but the receptionist let me sit in the waiting area, rather than be in the summery showers.

I had an appointment with with Dr Saher Aabed at 12:30 on Saturday 19/08/2023. I would like to say this has been the best dental experience I have ever had. Never knew that tooth extraction can be so pain free with no swelling or bruising. I wish I had been referred there in the first place because the last 3 years have been a dental nightmare for me. .