Helping Hands Home Care Sheffield

I had a visit from two employees of the Sheffield branch to discuss their services and if they could meet our needs in caring for my father in law. They left advising they would discuss our requirements with the manager. I heard nothing for two weeks and have rung three times since. No answer at the Sheffield branch so they took my number and said they would pass my message to the manager. My 2nd call I was told the office was been covered by a colleague from the York Branch who wouldn't be able to help so ring back another day. No answer on the 3rd attempt. Appalling service so off to Homeinstead.

Helping Hands are a great company for both hourly care and live in care. The staff are friendly, efficient and show real care and commitment to my mum. I would highly recommend them as without their care my mum would not be able to live in her own home.

Don’t even consider! So shady! I wanted to speak directly to Sheffield branch… not allowed! Wouldn’t entrust a stick insect in their care. The admin at head office didn’t know her stuff. Just reading a script. Yes they have to learn but not good…. All I wanted to know is if they used Local carers! People my mum could chat To about Sheffield etc….. no….don’t know … yes… don’t know… all they wanted to do an assessment. Totally discounted them. Not a good call!!

Having never done care before I wasn't sure wat to expect. From my first interview I knew I had made the right decision. Yes it can be hard work and long hours, but that is community care, I was always given sufficient time to travel between customers and was never back to back and running behind. When I first started the Sheffield office was running the whole of South Yorkshire so some days I would be in Doncaster and others in Sheffield, now that the new branches have opened up the Sheffield branch delivers care to Sheffield and Rotherham now. Within my time I have been promoted twice, the company believes strongly in upskilling employees. It's not the easiest job in the world, no care job is, but the benefits and rewards from Helping Hands are the best around. They pay rate is one of the highest in the area and mileage is also paid. Would highly recommend.

I've been working with Helping Hands for just over a year now, I became branch manager for Sheffield in October and I must say I have the best team of office staff and carers. They go both and beyond for all our customers and deliver an exceptional high standard of care.