After waiting in the wrong queue for 20 minutes, my family of 6 were directed to the relevant queue for a leisure swim. Due to how busy the second area was, we were almost 40 minutes late for the 1hr block we were due for. The lovely and helpful staff member by the name of Faye, took it upon herself to have us accepted into the next hour of swimming! It really made our day great instead of disappointing. Thank you so much.