Spa Naturel Fitness

Run down, over priced. Do not book. We unfortunately booked a day spa at spa Natural at the sheffield mercure including lunch £119 per person. Everything was dingy, unclean and service was apathetic. We left before the treatment as the whole place was so poorly ventilated and clean that we didn’t want to stay. Facilities are worse than a council run gym. Incredibly overpriced. We were unable to obtain a refund despite not having the treatment. It’s a joke to charge this much when a comparable spa would have such higher standards. Mercure management, if you read this, please contact me to arrange a refund.

The location is great and staff at the reception is friendly. Unfortunately, as you can see from the photos, the black mold and dilapidated facility are disappointing. Also, the PT at the gym can confiscate the machine even if you are using it if he needs it for his PT session. Not an enjoyable experience overall.

This place is my home away from home. Really good gym, pool, steam room, sauna, ice cave, aromatherapy room, experience shower, and relaxation area. The hot chocolate in reception is the best in town. The staff are very friendly and helpful and the people that use the facilities are really nice too. Highly recommended.

Spa facilities are shabby and dirty. Came here around 2014/15 and remember it being great. Bought a deal on Groupon for 2 of us to have 3 hour spa facilities and a treatment and we spent about half an hour in the “facilities” before sacking it off to go for lunch and a drink to kill time before our treatments instead. The absolute state of the robe and towel I was presented were frankly shameful - tatty, ripped and threadbare. The changing rooms, pool area and spa itself is very tired and sad. Black mould in all the grout, stains, broken tiles. One of the spa rooms was closed and switched off but no signage so you open the door for the aromatherapy room for it to just be a pitch black, room temp, non-scented room. Hot tub has actually been filled in since the last time I came so there is no actual spa pool! Floor of the entire spa and poolside soaking wet the whole time. Actually had to pluck a piece of litter out of the pool … the spa therapists and treatment were lovely though. But honestly the place needs closing for a full refurb or they need to cut their prices by about 75%.

We came to the spa as part of a package on spa seekers, staying at the Mercure hotel. The spa was nice. There wasn't anyone on reception when we got there so that wasn't helpful, but we checked in and got given towels and went into the changing rooms. The pool is a nice size. The sauna, steam and this other room were good. They have an ice igloo but this isn't really cold at all, and also they turned some of the rooms off at like 5:30-6pm even though the spa stays open until 8pm which was a bit annoying. There isn't enough loungers/chairs around the pool either in my opinion. But when it was time for our treatment we went upstairs and again there was no one on reception. The therapist however, and the treatments were stunning. We had the Himalayan salt scrub and the marine back treatment. It is a nice sow to go to and the gym is also a good size, but it can get a little busy