Decathlon

I recently bought a women’s gravel bike at the Decathlon in Sheffield, but unfortunately, I wasn’t able to reach the brake shifters on the drop handlebars effectively. My husband went into the shop to discuss this with Rupert and suggested we swap the shifters with a smaller version. After researching online and ordering a smaller shifter, we could not make them work independently. I then called Decathlon and was in touch with Rupert, who empathised and said he would do some research to ascertain whether the new shifters would be compatible. He then emailed me back to say that if I dropped the bike off at the workshop, he would happily try to make them work. However, even he could not make the new shifters work as they were incompatible with the bike’s derailleur. Determined to try and find a solution that was right for me, we talked about my priorities for the bike, and together we devised a plan to replace the drop handlebar with a flat handlebar that would have easy-to-reach brakes. Rupert quickly got to work and was able to customise my bike by the next day. Because of Rupert’s knowledge, professionalism and determination to persevere until we found a solution, I now have a brilliant new bike that fits my requirements. I cannot recommend the Decathlon team highly enough to those looking to get a new bike.

So much professionalism it was given me to see very rarely. Best customer experience I had in years. Went to the store to bought camping gear for a festival and Lucian couldn't be more helpful than that. He listened to all my needs whatsoever and recommended the best products that would suit me without pushing the sale at all. Will definitely visit them again and recommend it to al my friends

I popped in to the Sheffield Decathlon store yesterday to ask a member of staff to check that we had fitted a bike rack bought from Decathlon correctly to our car. The member of staff who helped us was called Mike. He helped us with that and suggested other equipment that would make the rack even more safe and explained how we would use that product. Then I mentioned that I wanted a high via cycling vest and he was unbelievably patient whilst we looked and tried on various options. His help and understanding of my requirements was exceptional. He was extremely attentive and made sure that I left the store feeling entirely happy with my purchases. I can’t praise him highly enough. Thank you Mick!

I felt compelled to leave a review after receiving outstanding customer service from Paula and Emre when buying cricket equipment for my daughter. They could not have been more helpful or generous with their time. Nothing was too much trouble. I could not recommend them more highly.

Great staff. Helpful, friendly, knowledgeable. Tills always busy at the weekend and all the staff running round helping. Mere and Natalia were great helping with first ever kayak rental. Which was awesome too 👍