Went at 2pm on a Friday I was greeted by a lovely lady who showed me around and where everything is. It was really quiet and relaxing only ever about 6/8 people in the spa at the time I was there for 4 hours. The pools were not really warm but comfortable and plenty of herbal teas and water avaliable. One steam room out of order and the jet steam room was intermittent one min it was working and then half hour later it wasn't working at all. Over all a really good first experience to the spa and will definitely look to unwind here again in the future. Not sure I would brave it at the weekend as it is only a small spa and anymore than 10 people I think would feel crowded and noisy.