The Toffee Nosed Cake Company

Stunning Afternoon Tea from the Toffee Nosed Cake Company! What a wonderful experience I had with Dennice from start to finish. Arranged for a very special ‘lockdown’ birthday gift, Dennice was brilliant, she responded quickly and talked through the afternoon tea, taking into account any food requirements. And the end result was fantastic, beautifully presented, the sandwiches were sumptuous, lots of filling and lovely tasting fresh bread. And then a plethora of delicious cakes to satisfy anybody’s tastes. It was very well received and talked about for the rest of the day. I’d like to thank Dennice for such a wonderful service.

Awful lady and awful business. She absolutely ruined my wedding day turning up an hour late which ruined our schedule for the day and caused unnecessary stress. To add to this, the cake was melting and lopsided. She ignored my messages and calls after the wedding to discuss this, my husband finally got through to her, she admitted fault and promised a partial refund and three months later we have not been compensated, she just makes excuses. It's absolutely appalling and I'm left shocked and saddened that someone could firstly provide such poor customer service on someone's wedding day and then not even follow through on a resolution.

AWFUL! ABSOLUTELY AWFUL BUSINESS! The owner of this company called “Dee” provided us with our wedding cake. It was SO expensive. She turned up an in HOUR late to our wedding! When the cake eventually arrived, it was SLANTED! We then asked for a small compensation for all that happened. She agreed a partial refund. Three months later and she still hasn’t provided us with a partial refund even having messaged us to say she will send a refund to us. Shocking business! ABSOLUTELY AWFUL! Causing unnecessary stress on our wedding day.

If I could give 0 stars I would, but seeing as 1 is the lowest it will have to do. This lady has caused nothing but upset and stress for my family. She was booked and paid on time to provide a cake for my brothers wedding, however on the day turned up over an hour late, with a cake which was literally slanted. It was noticed by everyone how the cake was tilted to one side, she ruined the schedule for the DJ, who just before she decided to turn up, advised not to even bother with the cake anymore as it had already pushed the day back too much. Taste wise, it was mediocre, no one commented on it saying it was nice, just how it was slanted (what a lovely memory for someone’s wedding day). After the wedding she was contacted on multiple occasions by my sister in law and was literally ignored , she only replied once my brother messaged off his own page. She then agreed to a refund of £100, this has then had to be chased up with her. On two occasions she advised the refund was going to be sent, only for it not to be sent and again had to be chased up. Now that we have explained to her we will contact trading standards, she has taken it as a ‘threat’, as a business owner she should understand that customers have the right to use that service, which is provided for customers who don’t receive the service they have paid for and is not a threat at all. I mean you only have to look at previous reviews to see how awful the company and its products are. Please do yourself a favour, save the upset and stress, do not use this company. The owners attitude is also shocking for someone who should have a good level of customer service, maybe she needs some training to learn how to deal with customers appropriately.

It was such a shame because years ago, Denise had done cakes for mine and family's weddings, which were 5 star quality, look, and taste. Since, we've ordered a number of times and the cakes are consistently dry - one we couldn't even get a slice out of as it crumbled as it was cut. Another tasted pretty dire and another was pure flavourless stodge which we had to eat with custard to get through. The customer service is lovely and the aesthetics are obviously the focus, but I won't come back, unfortunately. They're not worth the price given 3/4 of our experiences.