Richards Floral Design

The flowers ordered were absolutely amazing. The delivery was efficient and the recipient was delighted. Victoria went above and beyond to ensure that the flowers were special and they certainly brightened up my friends gloomy day. Thanks Victoria

I ordered a thank you bouquet and chocolates to be delivered to a local business as a thank you gift. The staff at Richards went above and beyond to help me, going out of their way to go to their local shops to source the chocolates for me to make sure my order was fulfilled perfectly. I do not have a photo as we are based around 4 hours away so requested delivery, but I do not doubt the bouquet was lovely. Amazing customer service, thank you for all of your help.

My family visited this florist after recommendation from Jennings, the Funeral Parlour. My Auntie and Cousin opted to do our Nans flowers themselves, not to save money, but to be even more involved in the process for our dear Nan. We were treated like absolute idiots by who we assume was the owner of this shop. We were told that people like us are taking business away from florists, which is absolutely ludicrous. We were told we are amateurs! (Of course we are). We ended up using another local florist who were extremely helpful and considerate. We will certainly never return to Richards. I've attached a photo of what my Auntie and Cousin made, not so amateur after all! Thanks to advice from another florist who provided all the flowers we required, the Oasis and even the trays!

I ordered a mid range bouquet as a gift delivered and I was more than satisfied with the product. The prices may seem steeper for some of the entry level bouquets in comparison to some other florists, stores or online however you're getting that extra effort and expertise when it comes to your order and it's arrangement. This goes a long way and your family/friends with a keen eye will definitely be able to tell the difference. They also arrive in a great condition which isn't usually the case with other florists and retailers. Would definitely recommend this local family run business.

Sadly our latest visit to Richards floral shop was more than disappointing. We asked for a 25pound bunch of flowers as a thank you gift. Firstly we were surprised at how little 25pound gets you, the bunch recieved was no better than a 5pound store brought bunch. The flowers didn't even come with a card or aftercare, as they usually would. We love to shop local and to support small businesses but we were very upset at the standard, especially as we've had flowers from here on a number of occasions and they have always been lovely. We brought the flowers around 3pm and by 8pm when we returned home the bunch was starting to wilter! We decided although embarrassing to return to the shop the next morning for a refund as we could no longer gift them. We were offered a refund but she couldn't work the machine so asked us to return. Later when my husband returned he was greated by a different lady, she was extremely confrontational and rude as soon as he entered the shop, saying it was out fault we hadn't trimmed them and watered them. However we have never been told to ever trim new flowers and we did have them in a vase of water. She argued that much we missed an appointment we had and when he finally said forget the refund She said no she wouldn't want a bad review. We wouldn't have left any review if customer service was up to standard. The flowers were not good but an acknowledgement and refund was all that would have been needed for good customer service. So disappointing that their standards have dropped so much and that they provide less than no customer service.