Novotel Wolverhampton

We had an excellent stay we were a private party , they couldn't have been better. The dinner was fabulous, the room large, bed v v comfortable, a fridge in the room , brilliant . Check out at 12 , unheard of , so very leisurely morning . A full comprehensive breakfast, so much choice brilliant . The staff , fantastic . Definitely recommended for a stay.

Stayed here briefly before jetting to Italy. Let me just start by saying their breakfast was amazing - would definitely come back for it, so many options and they're all delicious, waitstaff also very helpful. Additionally, the other staff members were all very friendly and they kept an eye out for my suitcase that was going to be dropped off at the hotel in case I wasn't there, which was very appreciated. I'd come back, no complaints except toilet and bath are separate, not very convenient at times.

Our experience of Novotel Wolverhampton has been fantastic. I must mention at the outset about Shanoi, who guided us through our booking process and made us feel most welcome both over the phone and actually when we met him in person during our check-in. I think a person like him as the interface with the clients is an asset to any organisation. The other most impressive thing was manning of the front desk. We could see at least one person all the time over the weekend and often more than one during the weekday. They were (Ms Oxana & others) always super courteous and always ready to help. This is one area where this hotel did beat the other modest budget hotels hands down. We two adults stayed along with Rosie, our little dog. The features and the facilities in the room where exactly as they were in the website and top class. The room was slightly bigger than expected, absolutely quiet and with excellent bedding material that made the sleep quality superb. Air conditioning was perfect. The toilet and the bathroom where separate and that was useful for us to get ready quickly in the morning. The car park was very big and the parking charge was very modest. That also helped Rosie with ample space to roam around, making her experience truly pet friendly. We had to ultimately decide against having the breakfast in the hotel because of time constraint but we did have a look and it appeared to be an excellent value for the price. The hotel has got a perfect location, at a walking distance from the train and bus station, with Co-op and Sainsbury nearby and optimally away from the road, so that the noise did not reach here. One of the greatest value addition was their complimentary facility of keeping our luggage at the time of checkout, to be collected later in the day. I was truly impressed to see that the luggage were kept in a room which was a properly locked vault and was completely secure. Overall, both the facilities and the human interactions touched our heart and we shall definitely come back here again.

Reception staff were very friendly (female bar staff lacked this level of friendliness however) The room was great - good size, and loved the separate toilet and internal door. Also good space for working (table size). There was no shower gel left in the bath/shower area unfortunately. The pillows were too hard; they need more 'give' in them. A selection of pillows would be useful.

Not quite what I expected, I have stayed here many times, never asked for a security deposit before, also booked a room for a business associate and had to put money on a tab, never happened before, no chair in the room by the desk, had to ask, also the room safe was not working for the four days which was a bit concerning, however I cannot praise the cleaning staff highly enough, they were excellent. On my last stay all the lifts were out of order, so I am not sure really what is happening here with you guys.