Can't fault the service here at all :) Took my rug in to be cleaned and was informed it could not be dry cleaned. I asked if this could be wet washed and was told that, yes it could, but it may destroy the rug ! As this was a cheap rug I decided it was worth taking the risk and left it for a few days. Collected today and the wash cycle did indeed damage it by taking the backing off but the rug itself is clean and is only sitting under a table anyway. I offered to pay but the owner was insistent there wasn't any charge due to the damage caused (even though this was at my own risk). Excellent communication and courteous service. Would highly recommend :)