Ribble Cycles

I am a Ribble owner of many years and looking to upgrade once supply gets back to some normality. I called in the Mailbox store due to being in Birmingham on business and met Ed. What a nice guy, chatting about the range, the new Ultra, frame details, the in-store bike fit, my current bike and cycling in general. I live in the North West and have previously dealt with Preston, I am intending to go to the Clitheroe showroom soon but I must admit I am considering going back to see Ed when I place my order, maybe you should transfer him to Clitheroe for the day (purely selfish idea obviously 😂). Well done Ribble, nice store and knowledgeable staff, I will to a store very soon…

AVOID. Terrible customer service. Paid for next day delivery, items were not shipped for 10 days, when arrived the wrong items were sent. Returned at my expense and promised a refund for return postage, now I have no items, no return postage and no refund for the items. Customer service is a joke, promised callbacks that don't happen, fighting to get my money back. Avoid at all costs!

Great place to visit. Very friendly and knowledgeable staff. Was great chatting to the guys and seeing top of the lines bikes. They are pretty unique in terms of selecting custom colours and essentially building the bike you want. You can also ring them and talk to and see an expert in the warehouse. Great experience to make the right decision if you are buying an expensive bike.

Spent £3.5k on an electric bike. 13 months in the charging point failed. The guy in the Birmingham store implied it must be my fault but didn't really know what he was talking about. They eventually agreed to repair it at their expense but it took a very long time. 8 months later the freehub failed. Told me it could be replaced using a tool my LBS should have. My experienced LBS mechanic told me it was an extremely specific tool. So after more haggling I agreed to pay £70 for the part and they would repair it if I returned it to them. 2 weeks to the day after they said my wheel would be returned to me I find it in my back garden having literally been thrown over the fence. If I could give them zero stars I would.

Fancy looking shop with some nice bikes. Good sizing jig but very little in terms of examples of sizes, bikes and components. Apparently, the bigger shop up north is what you really need. Staff super helpful though.