Shaw Hill Golf Resort & Spa Hotel

Just returned from an overnight stay at a friend's Wedding , the location, staff, service and food were all excellent, the rooms however let the venue down, as are very dated and damp smelling, which for the cost, you would have expected more

We booked for a couple get away deal during April. The food was delicious. The room was fantastic. Some of the servers let it down though. Just seemed unhappy to be there and not very friendly. Most of the staff were great and made up for the others. Absolutely brilliant atmosphere and fantastic deal. They also were more than happy to accommodate requests on food changes.

A spa day with afternoon was booked & planned for a very special day, 6 months in advance. The discussions of requests and importance of the day took place at the point of booking, and the day before. On arrival treatment times had been changed without discussion & no option to change. The treatments were lovely. The facilities are very good but outdated. The afternoon tea was awful. They did not honour their agreement. Repeatedly failed to honour it on the day and made decisions on assumptions. The service was awful, the seating area was dirty, the food was of poor quality. I did offer feedback via their email account, which offered no apology or reply I then followed this up and again no reply from the spa, or hotel. I then used the contact us form on the website site and still no response. What a way to treat customers who spent over two hundred pound for the hours spend there and have your day ruined. I would suggest that you find my details and contact me directly in place of popping in a none response or public apology which is not appropriate. I also hope that you do not do this to other customers moving forward.

Wedding party weekend--- really enjoyed it, BUT-- could do with a bit of upgrading now---( for prices charged) and no lift for 3floors-( I found stairs hard with a bad leg!! ). Lovely venue- lovely grounds- and really lovely staff. ❤️

Excellent venue for a wedding or if you needed somewhere to stay overnight. The staff are incredibly helpful and professional but also nice as well which you don't find too often anymore. Highly recommended!