The Garage Door Company

Really Pleased with our electric door, Callum and Ben did a fantastic job of fitting it to or carport(few problems)that were expertly tackled. A1 service throughout from Nathan (surveyor) Paulette( in office) and all staff involved --emails answered promptly. Highly Recommended throughout.Many Thanks Pat and Mick Gent (DE65 )

Initially the door wasn't fitted properly by the fitters so it wouldn't lock. But the company were happy to come back and correct it with different fitters. I also struggled to get a receipt/invoice. I had to ask many times to get one eventually. Price is competitive and the customer service is okay although I felt like it took a lot of effort and frustration to deal with this company.

It’s taken 8 months of back and forth to get a damaged door replaced. The door was fitted with dents and scratches along the bottom all scratched back passed the paint layer down to the bare metal.The company’s idea of a suitable repair was to paint over them and still expect me to pay £1200 for it. I had to escalate this from salesman to sales manager to branch manager to director and was still declined a new undamaged door. I had to take legal advice and liaise directly with the finance company before making any progress. I ordered a “new door” and was paying £1200 for it. Why would I then accept a damaged door when I should receive what a signed up for, a new door. After many emails over 8 months, the company offered me the new undamaged door that I agreed to purchase originally. They made me feel as though they were doing me a favour a gesture of good will, when in fact they were providing me what I paid for and agreed to. The new door arrived but had damage again on the bottom, scratching passed the paint layer and down to the bare metal. It wasn’t as bad as the previous door but m concerns were it’ll rust. To save going through this entire ordeal again I have accepted some touch up paint to prevent the damage rusting. I wouldn’t recommend them to anyone. Avoid if you have the choice, I wish I could have walked away and they just took their damaged door back.

I can see that some people have had good dealings with this company... my experience of this company was terrible. I went to their showroom and they were great. Had all information and options etc and we booked for a guy to come out to measure up. The guy came and measured up and then asked for half the money there and then saying that we would most probably have the door installed within 3 weeks. We then had no contact for at around two weeks to even acknowledge that we'd given the guy money. When I rang to get info on our order they claimed they had sent out a receipt and order confirmation by post. They hadn't and it arrived a couple of days later. We then heard nothing for over a week to schedule installation. At every point I had to contact them to chase and they kept saying the delivery to them had been delayed. Finally they installed the door...they left brick dust all over the garage with little or no attempts to cover our belongings. Trim was left unfinished (see image) and the door would not close without catching the floor (causing scratches on the paint). They sent the instalation guys back the same day and they refitted. Fine. They said they would get end caps for the scruffy trim and some touch up paint for the scratches. That also took ages and they brought the wrong colour touch up pain with them and had to come back. I asked the guys if I could keep the touch up paint and they did they couldn't leave it. Following this the manager (I think) contacted me saying they would pop some in the post which I thought was a nice gesture. After the call I got a coustomer satisfaction text message through... I gave the feedback as very dissatisfied. The paint still has not arrived. I have to say though, that the final product looks great and works well. See pic

An excellent experience with the Garage Door Company in Nottingham. Quick visit and estimate. Good quality doors supplied to our specifications by highly motivated fitters. Very pleased wth the whole transaction.