Helping Hands Home Care Nottingham

As a carer for helping hands for the last 10 months I can only gives us 5 stars we are a caring company and we all strive to go that extra mile to allow all our customers to stay/Live in there own homes .whether it's personal care or just a chat everyone is treated as an individual and we cater to there personnel needs .

We arranged for a visit last week and confirmed it by phone before I drove down to Poole from Nottingham to support my father. No-one came or phoned/made contact to explain why. It may be because my father lives a way out of Poole and they decided they didn't want to be bothered. If we had known we would have arranged a different agency to visit. It seemed very unprofessional.

My dad had a spell in hospital and on release he required care visits at home to manage a catheter. Helping Hands took over from the interim NHS appointed carers. He had 4 visits per day initially to manage the catheter but my dad is 90 and virtually blind so the care also extended to helping him around the house, with personal care and domestic chores and, most importantly, brought company and routine to his days. It took him a while to settle, he is a proud man, but before long he adjusted to the carers coming in and out and he soon found them to be vital for his day to day life. He was only with Helping Hands for around 6 months and has now moved into residential care but we could not have managed that transition without his care visits. The online portal has been brilliant allowing my sister and I to see how he is doing, and the contact from the carers and staff has been just right. He could be a difficult man to handle at times and everyone made sure to match him to the right carers and to keep as much continuity as possible (whilst obviously allowing for staff leave). I would highly recommend their services.