Harley Medical Group Nottingham

TERRIBLE!!! WASTE OF TIME!!!!!! Consultant made me jump through hoops travelling an hour and a half out of my way for each appointment and second opinions he said I MUST go to. Cancelled my op out of the blue for no apparent reason. Wish I could give 0 stars. For how much money you pay this company it is a JOKE!!!!

Paid £100 to see the surgeon today for breast operation. The manners of the surgery consultant/ stroke jumped up receptionist was disgusting. Made to feel inferior, tutted at and risen eyebrows !!! Disgusting!!! Do not use !!!

Over all customer care is outstanding. I was excited but nervous at the same to running up to my appointment but Helena made everything so relaxing and comfortable, she made me feel very happy to go ahead with treatment answered all of my questions and more and explained everything in full and what would be the best options for me and my body. Thank you Harley Medical

I want to be 100% honest in my review in hopes it genuinely helps others who are researching HMG for their upcoming cosmetic surgery. I started my journey with HMG in December 2022 with the intent to have both a Rhinoplasty and Mastopexy, despite being warned this is something HMG do not do whilst booking my initial consultation. Regardless this it went ahead 17/03/2023. The staff at HMG Nottingham have offered and continue to offer me support and a high quality service throughout this journey. I wanted to highlight particular members of staff as I believe their work at Harley deserves full recognition. Layla - I don’t know where do even begin. Layla was my first point of contact with Harley Medical and had immediately made me feel welcomed and comfortable with her friendly and professional manner. I felt comfortable explaining to Layla the complex nature of my mental health, my ptsd and how surgery would positively impact my life and how it was a necessary change. If you have mental health conditions you may know how difficult it is to be taken seriously by healthcare professionals particularly those in elective surgery. This was by no means the case with Layla, she fought my corner consistently throughout the process and alongside my surgeon pushed back against other members of the business who tried to question my mental health and ability to deal with the surgical processes. With my surgeon’s support Layla actually joined me at the hospital, Burcot Hall, on the day of my surgery. She chaperoned me from the moment I arrived and stayed for my entire surgery in theatre which as a victim of childhood abuse, unconscious, in a room full of strangers was support I could have never imagined. I will never be able to put into words how grateful I am for her to sacrifice her personal time to offer me that safety. Post op, Layla has offered out of hours support to me, liaising with my surgeon and nurse with any worries or queries I may have. She has offered immeasurable reassurance, care and professionalism throughout. Adele - Adele is Nottingham site’s nurse. Adele has consistently gone above and beyond, coming into work on her days off to offer support and reassurance. Always on the other end of the phone she often calls, even when I’m not booked to visit to check in with me and how I am feeling, offering tips on how to feel more comfortable. Her bedside manner is unmatched and her ability to calm my anxiety worries is something that cannot be taught. These two ladies, along with Sarah who has helped organise my multiple weekly trips and always offers a warm welcome and friendly chat, are an essential asset to this company and honestly, in comparison the rest of the company are a step above. The wider organisation could learn a lot about patient care and support from these girls. Dr. Sandip Hindocha - I arrived at HMG with a surgeon in mind who I had researched, I explained to Layla my desired result and she asked me to consider Dr. Hindocha. Thank God she did. Professional and gentle with a genuine concern for patient well being. Dr. Hindocha throughout my entire process has had my best interests at heart, even if I haven’t wanted to hear them. I remember calling my Mother the night before surgery worried that I wasn’t as scared or anxious as I imagined, she replied that it was because I entirely trusted my surgeon. She was right. There are many ways to describe my experience with Dr. Hindocha but I’ll stick with one - easy. An easy decision to be under his care, an easy decision to accept his guidance and an easy decision to trust him with fantastic results and that has been entirely because of his demeanour, extensive knowledge and patient care. I was consistently treated with patience, dignity and respect. At almost 5 weeks post op, I am almost fully healed from both an open rhinoplasty and mastopexy with implants and whilst it hasn’t been the easiest or most comfortable 5 weeks of my life at no point have I felt unable to reach out for support from him or the HMG Nottingham team.

It was an amazing experience visiting Harley Medical. I was amazed to see lot of things they have to offer. The skin treatment section looked great as well. I was there for a consultation for some cosmetic cum clinical surgery. Sarah and Layla were amazing. Sarah took care of everyone that walked through that door. Really gentle and radiant in her personality. Assisted with every paper work.explained who I was about to see and what was going to happen on the day of consultation. Layla took care of the consultation, rather thorough with her work, explained everything and booked my further appointments too. Really impressive. Keep up the good work.