Trailfinders Nottingham

Came into shop at a busy time but there was no receptionist or other person to explain the waiting process. We then waited for an hour and when a travel agent was available we were told he didn't deal with the destination we wanted to go to. I really felt someone should have come across and spoke to people who were waiting. However after giving this review I was contacted by a Duty Manager who was apologetic and explained that due to recruitment issues the branch I visited were short staffed. Helen was very helpful, gave useful advice and offered to set up an appointment to see her personally in order to help with our enquiry.

After a follow up call from the store manager, I have altered this review somewhat. It was pleasing to hear that the mistake the original booking agent made was acknowledged; however, the rudeness the other agent in the Nottingham store showed is still completely unacceptable. The way she spoke to me was extremely unprofessional, especially given the fact I simply spotted an error that her colleague had made/a mistake that would have caused much disruption to our holiday had I not spotted it. The same agent also assured me she had booked a different hotel which offered a nights stay for free, but then flatly denied this to her duty manager.

Helpful staff and welcoming atmosphere when booking a holiday. Would advise to go early to avoid crowds and if ringing, expect a slight wait. That aside, would recommend this branch

Amazing and really helpful staff would highly recommend booking through these guys andrew really went the extra mile to get everything together for my trip.

We have used Trailfinders in Nottingham on a number of occasions, and each time we have been impressed with the service provided. The team there are friendly with great knowledge of various destinations and are able to offer really useful advice, especially (we’ve found) when you’re trying to pull together trips that involve coordinating various hotels in different locations/cities/countries, excursions, hire cars and flights. We have always felt very well looked after and we would certainly use them again in future. Highly recommended!