Hilltop Vets

"Unprofessional and Heartbreaking Experience at Hilltop Veterinary Centre, The Barn, Hinksey Heights, Oxford, OX1 5AB” I am deeply saddened to write this review about my unfortunate experience at Hilltop Veterinary Centre, The Barn, Hinksey Heights, South Hinksey, Oxford, OX1 5AB. My beloved kitten passed away a few months ago under their care, and I am utterly disappointed with the unprofessional and unsatisfactory treatment provided by the staff. From the very beginning, it was evident that the veterinary team lacked the expertise and compassion required to handle my kitten's condition. They failed to accurately diagnose his ailment, leading to a delay in proper treatment. Their lack of attention to detail and thorough examination is unacceptable, especially in a profession where lives are at stake. The only thing it seems they care about is their fees. As soon as your insurance limit reaches, they stop the care and force you to put the poor pet down. To add insult to injury, the veterinary centre's insurance limitations hindered the level of care my kitten deserved. The fact that their ability to provide adequate treatment was dictated by insurance coverage is not only disheartening, but also raises serious questions about their commitment to animal welfare. It is distressing to think that my kitten's untimely death could have been prevented if the veterinary centre had prioritized his well-being over financial considerations. Moreover, they charge us a hefty amount of money despite the fact that we had insurance and Vet Centre membership as well. Throughout, the staff's demeanour throughout this ordeal was far from comforting. They displayed a lack of empathy and failed to provide the emotional support that pet owners desperately need in such difficult times. Their insensitive and dismissive attitude towards my concerns only exacerbated my grief. I strongly urge pet owners to think not twice but thrice, before entrusting their beloved companions to the Hilltop Veterinary Centre, Hinksey Heights, Oxford. The level of care provided was far below the standard expected in the veterinary profession. It is a devastating experience to lose a pet, and the added disappointment from the veterinary centre's incompetence has made the grieving process even more challenging for all of us, including my children. It is my hope that by sharing my unfortunate experience, other pet owners will be cautious and find a veterinary centre that truly prioritises the well-being of animals, demonstrates professionalism, and offers genuine care and support during difficult times.

All the staff are so lovely and welcoming! Nice waiting room with coffee available, a toilet and beautiful location with walks. My dog has seen all 3 vets on separate occasions and they have all been so thorough. I persuaded my neighbour to move her cat to Hilltop as they are great with cats too. The nurses are lovely and I would recommend talking to them for advice on weight management if your dog is a little too well built like ours.

I have been using Hilltop Vets since they opened. It’s a fantastic practice where they care for both your animals and you! They have always been professional, caring and patient. They even put up with me, a slightly neurotic dog owner. Can’t recommend highly enough.

Just recently, 2 of my dogs were badly, in one case life threateningly injured in a dog fight. The amazing care they received as urgent cases, with hours of surgery after hours was second to none. The whole team were involved in their ongoing care for weeks and they could not have been kinder or more supportive of the dogs or me. At one stage I had to be given 'the warning' that things might not go well with my youngest girl and they hugged me as I dissolved in tears, offered me tea and were just lovely. Thankfully, that was not the outcome and that is purely due to the excellent care, knowledge and compassion, from the greatest vets to the nurses and trainees. Even those who weren't directly involved took an interest. Everyone made my dogs so happy that they now get noisily excited when we pull up outside as they can't wait to go and see all their human friends. Not the average reaction to arriving at the vets. I cannot recommend the Hilltops team highly enough. They now feel like extended family will forever have a soft spot in my heart for their incredible life-saving skills, supportive nature's and their empathy, both to their patients and to the anxious pet parents. Choose these guys if you want your pets to be happy to go to the vets 🥰

Excellent service at Hilltop vets..All staff are excellent from receptionists to vets..such empathy with all the animals in their care. So glad we changed our Westie to Hilltop vets..she is such a nervous little girl but we felt reassured by the kindness and patience shown to her.