Evans Cycles

Just want to say the customer service is second to none outstanding I have just purchased a bike for my son and the gentleman that dealt with us name was Isaac...he was simply the best extremely helpful,polite friendly he was a great guy and a credit to your company 👍👍👌😃

After breaking my derailer on a brand new bike i was fairly upset but luckily enough the staff at Evans Cycles have amazing customer service, i’d like to especially point out Issac for being an absolute gem and putting in 100% effort in fixing my bike, even ringing up other stores nearby in attempts to get a part that was needed so i could get it back same day. Nothing to fault with this store and outstanding service from Issac.

Disappointed. The good, The store was fantastic. The bad, my Daughter ordered a bike was told either the following Wednesday or Saturday for delivery to store. No email by the Saturday. Phoned evans. After a lengthy phone call I later received a voicemail advising that the the bike order was not yet picked, with no estimated delivery. So they have my daughters money and we have no idea of when she is getting the bike.managed to get even worse! Another week, more calls, another trip to the shop , no bike, 2 - 5 days for a refund, a total joke. The staff whilst polite were unhelpful.

I purchased my bike from Evans in Dec 2019. The service was excellent from James. I’ve visited the store a few times since most recently in Feb 2023. Most recently I was looked after by George. The staff at this store are very knowledgeable, friendly and really take their time to explain things to you. Definitely recommend this store.

I had a bad experience of Evans Cycles that was fixed by Isaac, one of the mechanics at the Sheffield shop, who was clear, kind and dedicated to helping me out. He sorted out a refund issue for me and my family that took several days. Evans was a very frustrating and difficult company to deal with in my experience but Isaac personally made sure everything worked out. I was surprised to discover he wasn't a manager at the shop given his commitment to customer service and dedication to going the extra mile! I hope Evans rewards excellent staff like Isaac.