Russell's Bicycle Shed

Excellent service and enthusiastic, knowledgeable staff. I went there to purchase a bike for leisure and exercise after just having moved to Sheffield. The 30 day returns period meant that I had time to get the feel of the bike (and riding it in a new area) and I actually ended up coming back to purchase an upgrade. The prices here are very reasonable, and the staff are so kind as to perform minor servicing free of charge (inflating tires, adjusting bike components). I will definitely be returning here for any future bicycle needs that I may have.

Awesome little bike shop of second hand bikes and parts. Has some new parts too. Definitely a place to visit if your into fixing you own bike or looking for someone knowledgeable to fix it for you. A++ can't recommend enough. Thank you Russel 👍

Rented e-bikes for one day with my partner. The bikes were easy to use and the person serving us was very friendly. Would recommend their shop.

After trying to ring numerous times and there being no answer, I eventually got a callback and booked in my bike for a simple £20 service. Dropped her off on a Friday afternoon and was told she would be ready by Sunday latest and that someone would be in touch to let me know so I could pick her up. Tried to ring all Sunday, no answer. Tried Monday only to find they’re closed while Thursday. No communication about the delay, no expectation set about it taking it longer than initially stated, no apology. Left them a message through their website (as I literally couldn’t get in touch any other way and I don’t do social media) on the Thursday when they reopened only to be told ‘sorry your bike was actually ready on Sunday but we forgot to call you to let you know’ and blamed it on them being ‘busy’ - despite the shop being dead each time I went in and everytime I walk past (I live in the neighbourhood). If you’re ‘too busy’ to be bothered to call a customer, either reconsider your practices, or, get more staff. I was also told in an indirect way it was my fault for not sending them a message sooner to check my bike was ready. Silly me, I should know better, its obviously my job to do theirs. Seriously?! Since when is the onus on the paying customer to chase a service?!?! No apology or any acknowledgement when I went to pick her up. Beyond disgusted. Will not make the mistake of using this shambolic place again.

Excellent bike service. Always a warm welcome. Today it was my chainset and canti brakes that needed sorting. Russ had them fixed in a flash. And we put the world to rights at the same time. Please do pop in. Bikes to buy, services to be had and bike parts to delight. Moreover Russ's cargo bike delivery service could be just the thing your business needs. Urban deliveries without the faff of traffic jams and parking.