Vision Express Opticians - Sheffield - Fargate

Always listen to your requirements ,pleasant staff,good value glasses

BEWARE RUDE/ POSSIBLY RACIST SERVICE!!! Extremely rude service (2nd time in a row) - Specifically Advisor Tammy. My daughter Called up asking if they could look for a frame on their website as I usually call up meadow hall and they are brilliant with this. The optical assistant - Tammy claimed she was searching for one over the phone and then said it wasn't there (makes sense with stock). But when enquiring about a different frame she claimed she was actually with a customer and then when I asked if I could speak to anyone else she said in a rude tone that my only option was to come in store (quite an odd request seeing as vision express have stated to offer this service). When I politely asked her if there's a preferred time I could call back she immediately put the phone down on me. This is the second rude experience I've had with going into the Fargate store in sheffield, the first time was when I was looking around for frames. After a vey unwelcoming reception talk about frames I started to browse the frames. The optical assistant proceeded to whisper to the optician about me (which I could hear as I was the only one in the store) and stare at me from the other end of the store, a very uncomfortable experience- I am pretty sure it was the same assistant Tammy. The optician then proceeded to try on glasses next to me and look at me from the corner of his eye - very uncomfortable. I'm not sure if this was a racially motivated experience (as I am a person of colour) or if it was just an inability to give good customer service. [Edit: I was dressed in fully formal clothes and behaving in a normal manner which leaves me to believe this was actually racially motivated. After looking at the reviews I can see that another black person has had the same experience, seems like management really needs to fix this!] Going back to meadowhall vision express has been a wonderful experience so I would suggest this opticians instead - especially if you are a person of colour.

Great service, really helpful staff and I got my glasses at a great price using my student discount. I'll be going back there for my next pair.

A lovely lady completed my actual eye test however there was an incredibly rude and aggressive woman in a green headband working today that soured the experience. Unwilling to help as she was 'too busy', scoffed when I refused to sit down and wait to pay as I had to go back to work and then barked across the shop something about my prescription whilst I was being served by a lovely lady called Chloe.

Missed a scheduled appointment staff called and rescheduled for the same day. Attended the appointment met with friendly and welcoming staff waited to be seen by the optician who went through the processes explained everything to me with clarity. A member of staff helped me choose a frame and was very patient. Overall a great customer experience.