Valerie Holmes Property Lawyer a trading style of PM Law Ltd

AVOID !!! NON RESPONSIVE. LOST MONEY WASTED OVER A YEAR. NON COMPETENT, THEY DONT KNOW THE LAW. PIAD MULTIPLE TIME SAME SERVICE. PLEASE AVOID , THEY ARE CAPALE OF RUINING YOUR LIFE & LEAVE YOU ON THE ROAD.

Staff were rude on the phone and via email didn't take accountability for their actions It also takes 3-5 business days to get them to answer the phone Stay away

Repeatedly contacted to fulfill a commitment to refund some initial costs. They don't even have the decency to respond to emails, would be quite the different story if it was a client being asked to make payment.

AVOID! We were suggested this firm by our estate agent as they gave the pitch that they were "in-house", which obviously isn't true considering it's another company called Live Conveyancing which passes our case on, probably at random to any solicitors they have on their books. We had both our sale and purchase through Valerie Holmes, and for the first 2-3 months, we didn't feel the need to reach out to them much apart from providing any paperwork or answering enquires, while also knowing that searches would take a while to come back. When it came time to start discussing an exchange/completion date, we were told our purchase was a lot further behind our sale, no other information. Eventually, after constantly emailing and phoning up we were told that due to missing building regs on our purchase, we would need an indemnity policy. This process then took 7 WEEKS to be resolved, with constant back and forth emails between solicitors and with finger pointing at our vendors solicitors at being slow. At the same time never even suggesting that we cover the costs of this insurance until i made it clear we would pay just to put an end of 7 weeks of no responses, being ignored and to finally move forward with our purchase. They say moving house is one of the most stressful things you can do in your life. It sure is, if you use a firm like Valerie Holmes. - We missed the September stamp duty (even though we had an offer on our sale in APRIL). - The entire process took SIX MONTHS to get to completion. - At some points being completely ignored by email and phone calls for over 8 days. The only reason i haven't given a 1 star review is due to our case being moved over to Stephanie during the final few weeks before completion. She was the only person who replied quickly to my emails and finally got our sale/purchase completed. If we ever decided to sell again and i saw either our buyers or vendors were using Valerie Holmes, i would either ask them to change solicitors or i would pull out!

Absolute worse solicitors i have ever experience. I wont name drop anyone but if you want to be ignored, be rude to and going bald before your 30’s from stress then i think this firm is the right place for you. Firstly i was recommended by another firm but reading all the bad reviews i give the benefit of the doubt and still decided to give them a go but they do say “its always good to experience things for yourself” and omg was i in for the ride of my life! I would honestly say if and when i decide to buy or sell a house and i see “valeries holmes property lawyer” on any document/file ill tell seller or buyer to change or ill just pull out of the sale. Half of what is shown below is not half as bad compare to what i wont mention. 7 months of absolute rubbishes excuses,lies,rude behaviour,delays etc •not responding to emails •going on annual leave and don’t have the courtesy to at-least inform their clients • having a go at me because i was right •lost a good deal of a mortgage offer and as a result had to pay £999 for a new mortgage offer because they took 7 months to complete •blame the seller and their solicitor for delaying when he/she doesn't reply when asking for an update •they do not answer the phone or when the secretary does he/she informs you that either they on another line or they not in the office(i fail to understand how someone who informs you of their working hrs on their email)is never ever in the office. Or he/she will say let me check if they are in today. Now Surely that office isnt the westminister abbey so u wont know if they are in or not. •spoke to my solicitor 6 times in 7 months (secretary went on to say they don’t like speaking on the phone as they rather email) Never heard something so comical in my life, if so then whats the sense in having a landline 1st time i spoke to my solicitor was to introduce him/herself 2nd was to pay fees 3rd was to have a go at me because what i was saying was right 4th was to lie on the phone (saying we can complete on a certain date) but when i asked for that in writing,she responded that he/she will email me,never did and went on to say he/she never said that, its the vendor pushing for that date 5th was to inform me of the balance needed to pay 6th was when the keys was available for collection And further more i went through 7 months of hell and didnt even received a courtesy email congratulating me on purchasing my new property nor even a thank you for choosing them. Absolutely gutted. Lol But safe to say it will be the first an the last ill be choosing them. I wouldn't wish this on my worse enemy. They should count their blessings that google reviews starts from 1 star. Just do not want anyone to make the same MISTAKE i did.