Shoezone

I bought some loafer shoes and they have all split under the sole they are not very good quality for the price I have only had them about 2 months and wore them about 7times.

I am absolutely disgusted in a member of staff who claimed to be the manager, but I don't believe she was. I bought 2 pairs of shoes from Shoezone Sheffield Moor - I'd paid on card not realising I needed change for the bus. I went straight back into the store after leaving when I realised and approached the lady who served me - I explained that I'd paid by the wrong tender and asked if I could have a refund, I would then buy the shoes again with cash (so I have change). She said "I can't do that", I asked "you can't issue refunds?" And she replied sarcastically "well yeah, but then I have to do the paperwork" - in shock of her laziness I left the store - angry, obviously because that now meant that I had to spend money somewhere else to get the change. When I was passing again a few minutes later I went back in and asked to speak to a manager, she said "I am the manager" I then asked "if you are the manager, why are you saying you can't be bothered to do a refund, even though the customer needs one?" She laughed again (which was infuriating me!) And said "I never said I couldn't be bothered", I said "you said it's too much paperwork" - then whilst patronising me tried to explain ti me the process of a refund and 'how much effort it is' - i stopped her, explaining I too work in retail, so I know the process... but I am a customer NEEDING a refund, who was willing to then spend that same amount of money again - she then scoffed in my face so I asked her name and started walking away. Understandably getting more and more frustrated I turned to another employee who was smirking the entire time and said "please can I have her name?" She said to me "you don't need to know her name", I said "yes I do because I need to know who I am complaining about" - the rude employee then shouted from the other end of the store "just tell them the manager of sheffield moor, they'll know who I am" And that brings us to here. I have never ever been so angry by a retail employee, i would never EVER speak to one of my customers the way your employee did. I do not believe she was the manager because I don't believe a big brand like ShoeZone would hire such lazy, rude, incompetent managers - that would just be crazy. She was short, very heavy-set woman in her 40s or 50s or maybe a little older with browny-red hair tied back. I don't understand how people who have zero people skills and who think they can get away with talking to people like they're trash manage to get customer service jobs - and I don't expect it from a store I have been spending money in every few months for the past 5 years. Because of this very rude woman I for sure will never be stepping foot inside one of your stores again, I am going to be making very public reviews on your store unless I know it has been dealt with. I had to go spend more money somewhere else to get the change when I had already spent money and was willing to spend that same amount of money again - but couldn't because it's too much paperwork. I would like a response as soon as possible before I take this further.

Went in today with my son, and bought 2 pairs of shoes. He had to try a few pairs on as his feet size had changed since before the last lockdown. The lady at the till took my money through gritted teeth, not even attempting to disguise her disgust at the small pile of tried-on shoes left behind. My son was shocked at her attitude too. I work in a shop too, and i'm SO grateful when someone buys something, I dont care what a mess is left behind at all. Bad attitude, 'lady'.

Good but not a great range. They have different types of shoes to wear for different purposes. The prices are affordable but not great in design and quality. If you want to buy slippers or any other normal wear is fine but not a good place to buy for party or special wear. Want a cheap ones for kids then this is cheap and affordable place. But don't expect a great quality and designs.

Seems to have gone up in the world a bit. There's some good quality ranges available now. And quite a wide range of styles. One of the few shoe shops left on the High Street. Was worth my visit. Came out with a better pair of shoes than I expected and they fitted, unlike buying online.