BoConcept Tottenham Court Road

I had a lovely experience visiting a few times BoConcept Tottenham Court Road. Ellie Kordan was brilliant. Wonderful smiles all throughout. She was very pleasant, courteous and patient as I am so indecisive! She knew so So much about all the products. Very unique pieces I say. Ellie gave me time and space to consider. I had so many questions and queries about a sofa that I wanted. To be just right for me. Ellie helped me with all her energy and finally I ordered an amazing Sofa. Now just waiting for my delivery! All other staff were extremely pleasant and helpful too. Many thanks 😊

I couldn’t be happier with the service that I received from Parminder. From start to finish, she has been nothing but incredible in helping me furnish my living room. She took measurements over the phone and sent images to help me visualise the space. I struggle making decisions so I am really grateful that she did not put any pressure on me and held my hand throughout the whole process. I love the pieces I ordered (2 sofas, rug and 2 tv units) and I couldn’t recommend Parminder more!

Very good quality, design. Prompt delivery and good showroom experience, helpful representative. Reasonable price after discount.

The service in the store in Tottenham road was first class, the salesperson, Ellie Kordan, was very pleasant and competent, as well as patient with us, the customers with lots of questions. We were kept informed by the team about the delivery dates. Finally, the delivery went extremely smoothly; two very able and extremely courteous men arrived exactly as informed, unpacked the sofas very quickly. We tried to offer them coffee/tea but they politely declined, saying that they had much work to do. Customer service is about people and yours were all first class.

The service we received from our sales assistant was really excellent. On the day we purchased from BoConcept we visited 4 other furniture stores, only one member of staff acknowledged us despite there being numerous staff present and no one offered assistance. The attentive service we received from one member of staff sets you apart and would encourage us to make purchases in future as well as recommend you to others.